회원가입 안내

[Sign Up Guide]

 

You can join as a WOOYOUNGMI.COM member by agreeing to the terms and conditions and privacy policy and filling out the sign-up form through the “JOIN” menu.

After that, and you can use the service right away for free.

By becoming a member, you won’t need to enter all of the required information each time you place an order.

You will also be able to benefit from seamless AS for WOOYOUNGMI products and will be able to participate in various promotions and discount events exclusive to members.

주문안내

[Ordering Guide]

 

Choose the color and size you want, add it to your shopping cart, enter your shipping address and pay.

결제안내

[Payment Guide]

 

Payment Method - Credit Card (Visa / Master / JCB / UnionPay) and PayPal

Check the purchase details and click the ‘Pay’ button to complete the payment.

배송안내

배송 방법 : Parcel Service

배송 지역 : A Region.

배송 비용 : Free: Shipping fee is free regardless of the price.

배송 기간 : 3 - 7 days

배송 안내 :

[Shipping Guide]

 

Shipping is free for all products by UPS.

Shipment will be processed within 3 days of payment, and it will take 2 to 4 more days to complete the shipment.

(Excluding Saturdays and holidays)

Delivery may be delayed due to the courier or the customer's situation (if we cannot get in touch with you). In such case, you can check the delivery status by calling the UPS.

교환/반품 안내

How to Return


1. Log into My Account, go to Order History and select the order you wish to return.  

2. Please book your collection by phone(Contact with Local UPS call center), you will be asked for your account number-this is printed on the returns labels.

3. Pack your return item(s) using the original packing provided.

4. Attach one label securely to the box, ensuring the previous delivery label is covered.

5. Upon collection, hand the second label to the UPS driver.


Regulations on Product Return


Comply with the regulations stipulated under the Law on protection of consumer in e-commerce, etc.

Standard for reception of application for exchange is once for non-damaged and non-used product within 10 days of having received the product.

In addition, please note that product return is not allowed in any of the following situations:

 

If the product is destroyed or damaged due to causes attributable to the customer / If the value of the product is lowered due to use or partial consumption by the customer

/ If the value of the product is lowered to the extent of making resale difficult due to passage of time / If the tag on the product has been removed

WOOYOUNGMI.COM will pay not only the delivery cost but also 100% of the courier cost for product return.

However, customer will have to pay the courier cost if other courier company is used.

 

Place for exchange and product return : Solid Corporation Customer Service 5F, 6 Teheran-ro 107-gil, Gangnam-gu, Seoul  E-mail : onlinestore@wooyoungmi.com

환불안내

Guidance on Exchange / Refund

Application for exchange/return of product ▶ Retrieved by visiting within 2~3 business days ▶ Transfer to the location for product return ▶ Inspection of the product

▶ Exchange/refund processing

 

Standard for reception of application for exchange is once for non-damaged and non-used product within 10 days of having received the product.

Inaccurate size and dissatisfaction on the design and color : Can be exchanged within 10 days of the purchase date.

(There must be no damage to the product and will be exchanged with the same product with same price in principle.)

기타안내

[A/S Guide]

 

Warranty Period: The warranty period of WOOYOUNGMI products is one year from the date of purchase.

This refers to the period during which the customer can claim compensation (free repair, exchange, refund) from the manufacturer due to a fault in the product attributable to the manufacturer (sewing, fabric, materials).

※ Regulations for Compensation for Damages (Fault Attributable to the Consumer)

- Fabric, subsidiary materials and sewing defects: Free repair, or exchange or refund where repair is not possible, within one year from the date of purchase.

- We are not responsible for compensation for product damage caused by the customer's carelessness, deformations caused by incorrect washing, and product quality beyond the one-year warranty period.

※ Occasionally, there may be a difference of opinion in the price calculation during the compensation process. Please present the receipt provided when first purchasing the product.

After the warranty period has lapsed, we will reduce the price based on the damage compensation standards announced by the Korea Institute of Finance and Economy.

Clear product defects (sewing defects, fabric defects, subsidiary materials, size defects) will be dealt with by customer service.

However, there may be disagreement in the process of judging the fault.

In this case, you can request customer service to identify the cause and inform you of the findings of mediation by the Korean Consumer Consortium.

The Korean Women's Consumer Consortium is a consumer organization that advocates consumer interests, discusses disputed clothing every Wednesday, and informs the client (customer or manufacturer) of the results (every Friday).

Our customer service department provides free deliberations by making a request to the Consumer Union upon the request of the customer.

 

A/S service and application for deliberation: 5F, 6 Teheran-ro 170-gil, Gangnam-gu, Seoul

A/S application email: onlinestore@wooyoungmi.com

Privacy Policy

Back

Privacy Policy

Solid Co., Ltd. (hereinafter referred to as "Company") respects the customer\'s personal information and complies with the "Act on the Promotion of Information and Communication Network Use and Information Protection".

The company will inform the purpose and method of use of the personal information provided by customers through the privacy policy and the measures that are being taken to protect personal information.


■ Collected Personal Information Items and Collection Method

A. Collected Personal Information Items

o The Company collects the following personal information for membership registration, consultation, and service application, etc.

- At registration: Name, date of birth, gender, login ID, password, home phone number, mobile phone number, e-mail, legal representative information for subscribers under 14 years old

- At service application: address, payment information

o Service usage records, access logs, cookies, access IPs, payment records, and abuse records may be generated and collected during service use or business processing.

B. Collection method

-Collection through the homepage, written form, bulletin board, e-mail, event entry, delivery request, telephone, fax, creation information collection tool


■ Collection and Usage Purposes of Personal Information

The company uses the collected personal information for the following purposes.

o Implementation of contracts related to the provision of services and settlement of fees according to the provision of services

Provision of contents, purchase and payment, shipment of goods or billing address and delivery, financial transaction identification and financial services

o Membership management

Identity verification, personal identification, prevention of unauthorized use of unauthorized members and prevention of unauthorized use, confirmation of membership, age verification, confirmation of consent of legal representative when collecting personal information of children under 14 years of age, complaint processing and handling, disclaimer notices according to membership service use

o Used for marketing and advertising

Event and advertisement information delivery, statistics on access frequency and member\'s service use


■ Retention and Usage Period of Personal Information

In principle, the information shall be destroyed without delay after the purpose of collection and usage of personal information is achieved. However, the following information will be retained for the period specified for the reasons below.

A. Reasons for information retention by company internal policy

Even if a member withdraws, the member\'s information may be retained for 3~5 years from the date of termination of the contract to prevent recurring unauthorized use of faulty members, to resolve disputes, and to cooperate with the request of the investigating agency.

B. Reasons for information retention according to related laws

When it is necessary to preserve according to the provisions of related laws such as the Act on Consumer Protection in Electronic Commerce, etc., the company holds the member information for a certain period of time as specified in the relevant laws as follows.

o Records on contract or withdrawal

-Reason for retention: Act on Consumer Protection in Electronic Commerce, etc.

Retention period: 5 years

o Record of payment and supply of goods, etc.

-Reason for retention: Act on Consumer Protection in Electronic Commerce, etc.

Retention period: 5 years

o Records of consumer complaints or disputes processing

-Reason for retention: Act on Consumer Protection in Electronic Commerce, etc.

Retention period: 3 years

o Log History

-Reason for retention: Protection of Communications Secrets Act

Retention period: 3 months


■ Procedure and Method of Personal Information Destruction

In principle, the company destroys the relevant information without delay after the purpose of collection and usage of personal information has been achieved. Destruction procedures and methods are as follows.

o Destruction procedure

After the purpose is achieved, the information entered by the member for membership registration, etc. is transferred to a separate DB (separate cabinet in the case of paper) and is destroyed after storage for a specific time according to the reasons for information protection (see retention and usage period) based on internal policy and other relevant laws and regulations.

o Destruction method

Personal information stored in the form of electronic files is deleted using a technical method that cannot reproduce the record.


■ Provision of Personal Information

The company, in principle, does not provide the user\'s personal information to the outside. However, exceptions are as follows.

o If there is prior user consent.

o In accordance with the provisions of the law, or when requested by the investigating agency for the purpose of investigation in accordance with the procedures and methods prescribed by the law.


■ Consignment of Collected Personal Information

The company operates by consignment to external specialized companies as follows to fulfill the services.

o Consignee: Lotte Shipping,

o Consignment Service: Ordered product delivery

o Consignee: LG U+ Co., Ltd.

o Consignment Service: Payment information (Credit Card, Cell Phone Number, etc.)

o Consignee: Assist, Infospace

o Consignment Service: Computerized information processing


■ Rights of Users and Legal Representatives and How to Exercise Them

o Users can view or modify their registered personal information at any time and can request for membership termination.

o To view and modify the user\'s personal information, click "Change Personal Information" (or "Modify Member Information,” etc.) and to terminate membership (consented withdrawal), click "Cancel Membership”. After going through the identity verification process, view, modification and withdrawal are made possible.

o Or if the Privacy Policy Representative is contacted in writing, by phone or e-mail, immediate action will be taken.

o If you request correction of errors in your personal information, the corresponding personal information is not used or provided until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, the third party will be notified promptly of the result of the correction so that the correction can be made.

o The company processes personal information that has been terminated or deleted at the request of the user as specified in "Retention and Usage Period of Personal Information Collected by the Company" and it is handled so that it cannot be read or used for other purposes.


■ Matters Concerning the Installation, Operation, and Rejection of the Automatic Collection Device of Personal Information

The Company operates "cookies" that store and find your information from time to time. Cookies are tiny text files sent to your browser by the server used to run the website and are stored on your computer\'s hard disk.

The Company uses cookies for the following purposes.

o Usage purpose such as cookies

1. Target marketing and provision of personalized service through analyzing the frequency of visits and visit times of members and non-members, identifying user\'s tastes and interests, tracking traces, grasping the number of event participation and the number of visits.

2. You have the option to install cookies. As a result, you can set the option in the web browser to allow all cookies, to confirm each time cookies are stored or to reject all storage of cookies.

o How to refuse cookie settings

1. As a method to refuse cookies setting, the web browser option that the member uses can be selected to allow all cookies, to confirm each time cookies are stored or to reject all storage of cookies.

2. Setting method example (for Internet Explorer): Tools at the top of the web browser > Internet Options> Personal Information

3. However, if you refuse to install cookies, there may be difficulties in providing the services.


■ Civil Service on Personal Information

The company appoints the following departments and personal information protection representative to protect customers\' personal information and to handle complaints related to personal information.

o Personal Information Protection Officer

Name: Director Byun Dong Gi

Affiliation: Korea Business Division

Phone Number: 02-2015-6322

E-mail:

o Personal Information Protection Representative

Name: Assistant Director Goo Bon Chang

Affiliation: Korea Business Division

Phone Number: 02-2015-6320

E-mail:

o You can report any personal information protection complaints arising from the use of the company\'s services to the Personal Information Protection Representative or the department in charge.

o The company will promptly and fully respond to the report of users.

o If you need to report or consult about other personal information infringement, please contact the following organizations.

Privacy Infringement Report Center (privacy.kisa.or.kr / 118 without area code)

Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972)

Supreme Prosecutors\' Office Cyber Investigation Division (spo.go.kr / Area Code + 1301)

National Police Agency Cyber Bureau (cyberbureau.police.go.kr / 182 without area code)


Application Withdrawal Policy User Consent Setting

User withdrawal policy user consent setting

① User who has entered into a contract for the purchase of goods, etc. with “WOOYOUNGMI.COM” may withdraw the application within 7 days of receiving the notification of receipt confirmation.


② The user may not return or exchange the goods, etc. after receiving the goods, etc. if they fall under 1 of the following items.

1. If the goods, etc. are lost or damaged due to the responsibility of the user (However, if the packaging, etc. are damaged in order to check the contents of the goods, etc., the application can be withdrawn.)

2. If the value of the goods, etc. has decreased significantly due to the use of the user or from partial consumption.

3. If the value of the goods, etc. has decreased significantly to the extent that resale is difficult due to the passage of time.

4. If reproduction into "goods, etc."  with the same performance is possible and the original packaging of the "goods, etc." is damaged.


③ In the case of Paragraph 2, Subparagraphs 2 to 4, if the "Mall" did not take measures such as specifying in advance where the consumer can easily know that the withdrawal of the application is limited or providing trial products, the withdrawal of the application of the user is not limited.


④ The user can withdraw the application within 3 months from the date of receiving the goods, etc. or within 30 days since the date of knowing or possibly knowing the fact if the content of the goods, etc. differs from the label and advertisement, or is implemented differently than the contract, despite the regulations of Paragraph 1 and 2.


Article 16 (The Effects of Application Withdrawal, etc.)

① "WOOYOUNGMI.COM" will refund the payment of the goods, etc. already received within 3 business days of receiving the return of goods, etc. In this case, when the “Mall” delays the refund of the goods, etc. to the user, the delayed interest calculated by multiplying the delayed interest rate determined by the Fair-Trade Commission for the delayed period shall be paid.


② In refunding the payment above, “WOOYOUNGMI.COM” shall request to stop or cancel the payment bill of the goods, etc. through the provider of the payment method without delay when the user has paid for the goods, etc. through a payment method of credit card or electronic money.


③ In the case of withdrawal of the application, the user shall bear the cost of returning the goods, etc. received. The “Mall” does not claim any penalty or damage compensation for the user\'s withdrawal of the application. However, if the application withdrawal happens because the contents of the goods, etc. are different from the label and advertisement or the contract is implemented differently, "WOOYOUNGMI.COM" shall bear the cost of returning the goods.


④ If the user bears the shipping cost when receiving the goods, etc., the “Mall” shall clearly indicate who is responsible for the cost when the application is withdrawn.